MBA Personal Experiencemy elected MBA Courses at The University of Liverpool MP - Managing People - attended between November and December 2007 ME - Managing the Environment - attended between January and February 2008 MR - Managing Resources - attended between February and April 2008 SM - Services Marketing - attended between May and June 2008 BF - Business Finance - attended between June and August 2008 EN - Entrepreneurship - attended between November 2008 and January 2009 CO - Corporate Strategy - attended between January and March 2009 MC - Managing Change - attended between March and April 2009 MBA Dissertation - performed between May 2009 and February 2010 |
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MBA Main References List
Bono, E. de (1999) Six Thinking Hats. Great Britain: Pinguim Books.
Brealey, R. & Myers, S.C. (1996) Principles of Corporate Finance, 5th edition. New York: USA: The McGraw-Hill Companies, Inc.
Christensen, C.M., Anthony, S.D. & Roth, E.A. (2004) Seeing What’s Next – Using the Theories of Innovation to Predict Industry Change. Boston, Massachusetts, USA: Harvard Business School Press.
Goodman, J.A. (2009) Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Building Loyalty, and Maximize Profits. ISBN:978-0-8144-1333-3.New York, NY: AMACOM, American Management Association.
Heskett, J.L., Sasser, W.E. & Schlesinger, L.A. (1997) The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value. New York, NY: The Free Press.
Hornby, A.S. (2005) Oxford Advanced Learner’s Dictionary of Current English. 7th edition, Oxford, NY: Oxford University Press.
Koontz, H. & Weihrich, H. (1988), Management. 9th edition. New York, NY: McGraw-Hill.
Kotler, F. & Keller, K. L. (2006) Marketing Management. 12th Edition. Upper Saddle River, New Jersey: Prentice-Hall.
Kotter, J.P. & Cohen, D.S. (2002) The Heart of Change - Real-Life Stories of How People Change Their Organization. Boston, Massachusetts, USA: Harvard Business School Press.
Laudon, K. C. & Laudon, J.P. (2004) Management Information Systems – Managing the Digital Firm, 8th Edition. Upper Saddle River, New Jersey: Prentice-Hall.
Levy, H. & Post, T. (2004) Investments. Harlow, Essex, England: Pearson Higher Education (Prentice Hall/Financial Times Press).
Lovelock, C. & Wirtz, J. (2007) Services Marketing – People, Technology, Strategy. 6th Edition. Upper Saddle River, New Jersey: Prentice-Hall.
McDaniel Jr., C. & Gates, R. (2007) Marketing Research, 7th Edition. ISBN: 978-0-471-75528-9. Hoboken, New Jersey: John Wiley & Sons, Inc.
Palmer, I., Dunford, R. & Akin, G. (2009) Managing Organizational Change – A Multiple Perspectives Approach. 2nd Edition (International Edition). New York, NY: McGraw-Hill/Irwin.
Project Management Institute (2004), A Guide to the Project Management Body of Knowledge. 3rd edition. Pennsylvania, USA: PMI Publications.
Reichheld, F. & Teal, T. (1996) The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. Boston, MA: Harvard Business School Press.
Reichheld, F. (2006) The Ultimate Question: Driving Good Profits and True Growth. Boston, MA: Harvard Business School Press.
Ross, S.A., Westerfield, R.W., Jaffe, J. & Jordan, B.D. (2007) Modern Financial Management. 8th Edition (International Student Edition). New York, NY: McGraw-Hill/Irwin.
Silvester, M. & Ahmed, M. (2008) Living Service – How to deliver the service of the future today. Harlow, GB: Pearson Education Limited (Prentice Hall/Financial Times).
Solomon, M., Bamossy, G., Askegaard, S., Hogg, M.K. (2006) Consumer Behaviour: A European Perspective. 3rd Edition. ISBN:978-0-273-71472-9. Harlow, Essex, England: Pearson Education Limited (Prentice Hall/Financial Times Press).
Stewart, T. A. (1997) Intellectual Capital – The New Wealth of Organizations. London, GB: Nicholas Brealey Publishing.
Thompson, A.A., Strickland, A.J. & Gamble, J.E. (2008) Crafting & Executing Strategy: The Quest for Competitive Advantage: Concepts and Cases, 16th Edition International Edition). New York, NY: McGraw-Hill/Irwin.
Torrington, D., Hall, L & Taylor, S. (2008) Human Resource Management. 7th Edition. Harlow, Essex, England: Pearson Education Limited (Prentice Hall/Financial Times Press).
Timmons, J.A. & Spinelli, S. (2007) New Venture Creation – Entrepreneurship for the 21st Century. 7th Edition (International Edition). New York, NY: McGraw-Hill/Irwin.
University of Liverpool/Laureate Online Education (2007) Managing Resources. Essex, GB: Pearson Education Limited.
Vecchio, R. P. (2006) Organization behavior: Core concepts. 6th Edition. Mason, OH: Thomson South-Western.
Wheelen, T.L. & Hunger, J.D. (2004) Strategic Management and Business Policy. 9th Edition. Upper Saddle River, New Jersey: Prentice-Hall.
White, B. (2003) Dissertation Skills for Business and Management Students. Continuum.
Wideman, R.M. (1992) Project and Program Risk Management – A Guide to Managing Project Risks and Opportunities. Pennsylvania, USA. Project Management Institute.
Other References
Boretos, G.P. (2009) ‘The future of the global economy’, Technological Forecasting & Social Change, Volume 76, pp.316–326 [Online]. Doi:10.1016/j.techfore.2008.06.003 (Accessed: 28 February 2009).
Davidson, A. & Simonetto, M. (2005) ‘Pricing strategy and execution: an overlooked way to increase revenues and profits’, Journal:Strategy & Leadership, Volume 33, Issue 6, pp.25-33 [Online]. DOI:10.1108/10878570510631639.
Deloitte (2007) Serving the Aging Citizen [Online]. Available from: http://www.deloitte.com/dtt/cda/doc/content/dtt_ps_agingcitizen_260307.pdf (Accessed: 25 April 2009).
Klassen, K.J. & Rohleder, T.R. (2002) ‘Demand and capacity management decisions in services: How they impact on one another’,International Journal of Operations & Production Management, Volume 22, Issue 5, pp.527-548 [Online]. DOI: 10.1108/01443570210425165 (Accessed: 21 March 2009)
Lemieux-Charles, L., McGuire, W., Champagne, F., Barnsley, J., Cole, D. & Sicotte, C. (2003) ‘The use of multilevel performance indicators in managing performance in health care organizations’, Management Decision, Volume 41, Issue 8, pp.760-770 [Online]. DOI: 10.1108/00251740310496279 (Accessed: 21 March 2009).